Casino Brango Privacy Policy

This Privacy Policy explains how Casino Brango collects, uses, stores, and protects information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. It is intended to help you understand your choices and the measures we apply to handle personal information responsibly.

Casino Brango is an online casino serving customers in Canada. By using our website, you confirm that you are at least 18 years old and understand that information may be processed as described below. This policy applies to information collected through our website, account services, promotions, games, and related communications.

Information We Collect

We collect information that is needed to provide casino services, maintain account security, meet operational requirements, and communicate with you. The type of information collected depends on how you use Casino Brango.

• Account information, such as your name, date of birth, residential address, telephone number, username, and login details.
• Verification information used to confirm identity, age, account ownership, or eligibility to use particular services.
• Financial and transaction information, including deposits, withdrawals, payment method details, transaction history, and related records. Payment information may be processed by external payment providers rather than stored directly by Casino Brango.
• Technical information, including your IP address, browser type, device characteristics, operating system, language settings, referral source, and general location inferred from technical data.
• Usage information, such as pages viewed, games accessed, session times, preferences, interactions with promotions, and other activity on the website.
• Communications and support information, including messages, documents, requests, feedback, and records of interactions with our customer service team.

Some information may be required to open or maintain an account. If you choose not to provide information that is necessary for a particular purpose, we may be unable to provide the relevant service or complete a requested transaction.

How We Use Information

Casino Brango uses personal information for clear and limited business purposes connected with operating an online casino. These purposes may include:

• Creating, administering, and maintaining your account.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Confirming age, identity, account ownership, and eligibility.
• Protecting the website, accounts, games, payment processes, and users against fraud, abuse, unauthorized access, and other harmful activity.
• Providing customer support and responding to questions, complaints, and service requests.
• Personalizing website content, presenting relevant promotions, and improving the user experience.
• Monitoring website performance, diagnosing technical problems, and developing new features.
• Maintaining business records, resolving disputes, and enforcing applicable terms and policies.
• Sending service communications, including account notices, security alerts, transaction confirmations, and policy updates.
• Sending marketing communications where permitted and where you have not opted out of receiving them.

We may combine information obtained from different interactions to keep records accurate, detect unusual activity, and provide consistent service. We do not use personal information for purposes that are materially unrelated to the purposes described in this policy without providing appropriate information where required.

Cookies and Similar Technologies

Casino Brango and its service providers may use cookies, pixels, local storage, log files, and similar technologies. These tools can remember preferences, maintain sessions, support account functions, measure website activity, and help us understand how visitors use the site.

Some cookies are essential for security, navigation, authentication, and core casino functionality. Other technologies may help us analyze performance or tailor content and promotions. Your browser or device may allow you to control, block, or delete certain cookies. Disabling essential cookies may affect login, gameplay, payment functions, or other parts of the website.

Information collected through these technologies may include device identifiers, approximate location, browsing actions, timestamps, and technical events. Cookie settings can usually be managed through your browser, device controls, or any preference tools made available on the website.

Data Sharing

We may disclose information to organizations that support our operations, but only where there is a relevant business, security, legal, or service-related purpose. These recipients may include:

• Payment processors and financial service providers that handle deposits, withdrawals, and transaction verification.
• Identity verification, fraud prevention, risk management, and security providers.
• Technology, hosting, analytics, communications, customer support, and website maintenance providers.
• Professional advisers, auditors, insurers, and business partners where reasonably necessary.
• Authorities, courts, regulators, or other parties where disclosure is required or permitted by applicable rules, legal process, or a legitimate request.

Service providers acting on our behalf may access information only to perform agreed services and are expected to apply appropriate safeguards. We do not sell personal information as a standalone product. If Casino Brango is involved in a restructuring, merger, sale, financing, or similar business transaction, relevant information may be transferred as part of that transaction, subject to appropriate confidentiality and security measures.

Data Security

Casino Brango uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, account authentication, monitoring, secure transmission methods, staff procedures, and restrictions on access to personal information.

No website, payment channel, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your password and other account credentials confidential, using suitable device security, and notifying us promptly if you suspect unauthorized access. We may restrict or suspend an account when necessary to protect users, transactions, or the platform.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes described in this policy. Retention periods may depend on the type of information, the nature of the relationship, account activity, security needs, dispute resolution, and operational requirements.

Some records may be retained after an account is closed to complete outstanding transactions, prevent repeated abuse, maintain audit trails, resolve complaints, or comply with applicable obligations. When information is no longer required, we take reasonable steps to delete it, anonymize it, or securely isolate it from active use.

Your Rights

Depending on your location and the circumstances of your request, you may have rights relating to personal information held by Casino Brango. These may include the ability to:

• Request access to personal information we hold about you.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion or restriction of information where appropriate.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Request a copy of information in a usable format where applicable.
• Opt out of marketing communications without affecting essential service messages.

To protect accounts and personal information, we may need to verify your identity before completing a request. Certain information may need to be retained, and some requests may be limited, delayed, or declined where permitted by applicable requirements or where fulfilling the request would compromise security, fraud prevention, another person's privacy, or an ongoing dispute.

Third-Party Services

The Casino Brango website may contain links, integrations, payment options, games, advertising tools, or other features supplied by third parties. These services may collect information under their own privacy notices and terms. Their practices are not controlled by this policy.

Before providing information through an external service, you should review the relevant provider's privacy information. We may receive limited information from third parties, such as payment status, verification results, referral details, or technical events, and use it for the purposes described in this policy.

International Transfers

Some service providers or business partners may process information in countries other than Canada. Where information is transferred across borders, Casino Brango takes reasonable steps to select appropriate providers, limit access, use contractual or operational safeguards, and protect the information in line with this policy.

Privacy protections and legal requirements can vary between countries. By using the website and providing information, you acknowledge that processing may occur outside your province or country of residence when necessary to operate the services. Additional safeguards may apply depending on the location and nature of the information involved.

Policy Updates

We may revise this Privacy Policy when our services, technology, information practices, or legal and operational responsibilities change. The updated version will be posted on the website with a revised date or other appropriate notice where relevant.

Changes will apply from the time they are posted unless a different effective date is stated. We encourage you to review this page periodically. Continued use of Casino Brango after an update indicates that you have read the revised policy, subject to any rights that cannot be limited in this manner.

Contact Information

If you have a privacy question, want to make a request, or need clarification about how Casino Brango handles information, contact our support team at [email protected]. Please provide enough detail for us to understand your request, but do not send passwords, full payment card numbers, or other unnecessary sensitive information.

We may ask for additional information to confirm account ownership before responding. We aim to review privacy enquiries within a reasonable period and will explain any limitation that prevents us from completing a request.

Last updated: 9 September 2026